Cancellation Policy

At The American Logo, we understand that circumstances may change during the course of a project or service engagement. This Cancellation Policy outlines the procedures and conditions related to project cancellations, recurring service cancellations, and service termination.

Project Cancellation

Clients may request cancellation of a project at any time by providing written notice to The American Logo via email at info@theamericanlogo.com.

Cancellation requests must include:

• Client name
• Project name
• Invoice number (if applicable)
• Reason for cancellation

Upon receiving a cancellation request, The American Logo will review the project status and determine any outstanding obligations, completed work, or applicable charges.

Work Performed Prior to Cancellation

Any work completed, milestones achieved, consultations provided, third-party expenses incurred, or services rendered prior to the cancellation request shall remain billable and payable by the client.

The American Logo reserves the right to retain payment for work completed up to the date of cancellation.

Refunds After Cancellation

Cancellation of a project does not automatically entitle the client to a refund.

Any refund request will be evaluated in accordance with The American Logo's Refund Policy. Refund eligibility depends on factors including project status, work completed, deliverables provided, and expenses incurred.

Recurring Services

Clients may cancel recurring services, including but not limited to:

• Website Maintenance
• Hosting Management
• SEO Services
• AI Automation Monitoring
• Consulting Retainers
• Support Plans

Cancellation requests for recurring services must be submitted in writing at least seven (7) calendar days before the next billing cycle.

Cancellation requests received after this period may take effect at the end of the following billing cycle.

Active Billing Periods

Fees charged for the current billing period are non-refundable unless otherwise required by law or approved in writing by The American Logo.

Services will remain active until the end of the applicable billing period unless otherwise agreed.

Client Inactivity

To ensure efficient project management, clients are expected to remain reasonably responsive throughout the engagement.

If a client becomes unresponsive for thirty (30) consecutive calendar days, The American Logo reserves the right to place the project on hold, archive project materials, close the project, or terminate the engagement without refund.

Project timelines, delivery schedules, and service obligations may be affected by prolonged client inactivity.

Termination by The American Logo

The American Logo reserves the right to suspend or terminate services, projects, or accounts in cases involving:

• Non-payment of invoices
• Fraudulent or unlawful activity
• Abuse, harassment, or inappropriate conduct
• Violation of applicable agreements or policies
• Actions that interfere with the delivery of services

Any completed work and outstanding balances shall remain payable upon termination.

Effect of Cancellation or Termination

Upon cancellation or termination:

• Access to active services may be suspended or discontinued.
• Outstanding invoices become immediately due and payable.
• Ownership rights to deliverables remain subject to the Intellectual Property provisions outlined in the Terms & Conditions.
• The American Logo may retain project records, communications, and documentation as required for legal, accounting, and operational purposes.

Policy Updates

The American Logo reserves the right to modify or update this Cancellation Policy at any time. Updated versions will be posted on this page with a revised effective date.

Contact Information