Refund Policy

At The American Logo, we strive to provide exceptional digital solutions and professional services. Because our services involve custom work, time investment and intellectual property creation, refunds are subject to the terms outlined below.

Eligible Refund Requests

A refund may be considered if:

• The project has not yet commenced.
• No design concepts, development work or deliverables have been provided.
• The American Logo is unable to fulfill the agreed scope of work.

Non-Refundable Services

Refunds will generally not be granted once:

• Design concepts have been delivered.
• Development work has commenced.
• Revisions have been requested.
• A project milestone has been approved.
• Final files, credentials or deliverables have been provided.
• Consulting or strategy sessions have been completed.
• Third-party expenses have been incurred on behalf of the client.

Subscription & Recurring Services

Monthly services such as maintenance, support, hosting management, AI automation monitoring or consulting retainers are billed in advance and are non-refundable for the active billing period.

Clients may cancel future renewals by providing written notice at least seven (7) days before the next billing cycle.

Refund Request Procedure

To request a refund, clients must submit a written request to: info@theamericanlogo.com

Refund requests should include:

• Client name
• Invoice number
• Project name
• Reason for the request

Refund Processing

Approved refunds will be processed through the original payment method within 5–10 business days.

Chargebacks & Payment Disputes

We encourage clients to contact The American Logo directly before initiating a chargeback or payment dispute. Most concerns can be resolved through communication, revisions, or project adjustments.

In the event of a chargeback or payment dispute, The American Logo reserves the right to provide invoices, contracts, project records, communications, approvals, delivery confirmations, and other supporting documentation to the payment processor, financial institution, or dispute resolution provider to contest the claim and protect its interests.

Contact Information